Support

We read every message.

Contact us

Email [email protected]. Tell us which iPhone and iOS version you're on, and what you were doing when the problem happened. We usually reply within two business days.

Common questions

Where is my data stored?

Only on your iPhone. LongRoad has no account and no server that holds your records, so we can't see your data and can't recover it for you. See the Privacy Policy.

How do I back up my data or move it to a new phone?

Use the export option in the app's settings to save a backup file, then keep it in Files, iCloud Drive or email. On the new phone, import that file. Your iPhone's own iCloud or computer backup also includes LongRoad's data if app backups are turned on.

Does LongRoad work with electric vehicles?

Yes. Choose "Electric" as the fuel type and log charging sessions in kWh. Efficiency is shown in miles per kWh.

Why didn't I get a service reminder?

Check that notifications are allowed for LongRoad in the iPhone Settings app. Mileage reminders are based on the odometer readings you log, so they come due as you add fill-ups or services.

How do I delete my data?

Delete individual records or vehicles in the app, or delete the app itself to remove everything. There is no copy anywhere else.